Privacy Policy

Beservices Ltd., a limited company registered under No. 0105560152489 at ITF Building Silom Palace, 160 Silom Road, 25th Floor, Room 604, Bangkok 10500, is the data controller of personal information collected and processed through Belaws Services.

Our data controller can be contacted at [email protected].

We collect your personal information in order to provide and continually improve our products and services. Here are the types of information we gather:

We process your personal information to operate, provide, and improve the Belaws Services that we offer to our customers. These purposes include:

To enable our systems to recognise your browser or device and to provide Belaws Services to you, we use cookies. The Help feature on most browsers and devices will tell you how to prevent your browser or device from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether.

Because cookies allow you to take advantage of some essential Belaws Services, we recommend that you leave them turned on. If you block or otherwise reject our cookies, you will not be able to use any Belaws Services that require you to sign in.

Information about our customers is an important part of our business and we are not in the business of selling our customers' personal information to others. Belaws shares customers' information only as described below:

Transactions Involving Third Parties

We make available to you services provided by third parties for use on or through Belaws Services. For example, our lawyers will provide their services to you through Belaws and Belaws will share customer information related to those transactions with them. Our lawyers are subject to strict confidentiality regulations depending on the jurisdiction where they operate.

Third Party Service Providers

We employ other companies and individuals to perform functions on our behalf, such as analysing data, providing marketing assistance, processing payments and providing customer service. These third-party service providers have access to personal information needed to perform their functions, but may not use it for other purposes, and must process the personal information in accordance with this Privacy Policy.

Business Transfers

As we continue to develop our business, we might sell or buy other businesses or services. In such transactions, customer information generally is one of the transferred business assets but remains subject to the promises made in any pre-existing Privacy Policy, unless the customer consents otherwise.

Protection of Belaws

We release account and other personal information when we believe release is appropriate to comply with the law; enforce or apply our Terms of Use and other agreements; or protect the rights, property or safety of Belaws, our users or others. This includes exchanging information with other companies and organisations for fraud protection and credit risk reduction.

Attorney-Client Privileges

Customers may share confidential information about their potential matters to our lawyers through Belaws Services. The information shared on a job request is not protected by attorney-client privilege. The attorney-client privilege relationship only starts from the moment the customer accepts the quotation from the lawyer and signs the engagement letter.

Other than as set out above, you will receive notice when personal information about you might be shared with third parties and you will have an opportunity to choose not to share the information.

Whenever we transfer personal information to countries outside of the European Economic Area in the course of sharing information as set out above, we will ensure that the information is transferred in accordance with this Privacy Policy and as permitted by the applicable laws on data protection.

We design our systems with your security and privacy in mind.

You can access your information, including your name, address, billing information and profile information in the "Settings" section, job history in the "Completed" section, and documents shared through Belaws Services in the "My Files" section of the website. You can access your company information in the "Company" section of the website.

Examples of information you can access through Belaws Services include:

• Status of recent job requests
• Your complete job history
• All documents and information shared through Belaws Services
• Personally identifiable information (including name, email, password, communications preferences)
• Billing settings
• Email notification settings (including email alerts and newsletters)
• Voice recordings associated with your account
• Your Profile

If you have any questions or objections as to how we collect and process your personal information, please contact our customer service. Many of our Belaws Services also include settings that provide you with options as to how your information is being used.

• You can choose not to provide certain information, but then you might not be able to take advantage of many Belaws Services.
• You can add or update certain information in the "Settings" section. When you update information, we usually keep a copy of the previous version for our records.
• If you don't want to receive email or other communications from us, please adjust your preferences in the "Settings" section.
• If you want to browse our websites anonymously, you may do so by logging out of your account and disabling cookies on your browser.
• When you consent to our processing your personal information for a specified purpose, you may withdraw your consent at any time and we will stop any further processing of your data for that purpose.
• Subject to applicable law, you have the right to request access to, correct, and delete your personal data, and to ask for data portability. You may also object to or ask that we restrict our processing of your personal data in certain instances.

If you are under 18 years old, you must not use Belaws Services.

We keep your personal information to enable your continued use of Belaws Services, for as long as it is required in order to fulfil the relevant purposes described in this Privacy Policy, as may be required by law such as for legal, tax and accounting purposes, or as otherwise communicated to you. For example, we retain your job history so that you can review past jobs and access data if desired.

Information You Give Us When You Use Belaws Services

You provide information to us when you:

• Post a job request
• Liaise with lawyers and share documents and information with the lawyer you have chosen for your matter through Belaws Services
• Provide information when you register an account
• Configure your settings
• Request services on or through Belaws Services
• Communicate with us by phone, email, or otherwise
• Complete a questionnaire or a job request form
• Upload images, videos or other files to Belaws Services

As a result of those actions, you might supply us with such information as: your name; address and phone number; payment information; your age; your location information; information concerning your personal or business details; photograph; email and phone number.

Automatic Information

Examples of the information we collect and analyse automatically include:

• The Internet protocol (IP) address used to connect your computer to the Internet
• Login, email address, and password
• The location of your device or computer
• Device metrics such as when a device is in use, application usage, connectivity data, and any errors or event failures
• Job requests and job history, which we sometimes aggregate with similar information from other customers to create features such as legal alerts
• The full URL clickstream to, through and from our website (including date and time); cookie number; products and/or content you viewed or searched for; page response times; download errors; length of visits; page interaction information (such as scrolling, clicks, and mouse-overs)
• Phone numbers used to call our customer service number

We may also use device identifiers, cookies, and other technologies on devices, applications and our web pages to collect browsing, usage or other technical information for fraud prevention purposes.